I can’t really recommend lying to get a trackpad since I’m not sure if Apple has a non-return blacklist or anything.
I’ve heard about a number of people doing it, and it’s clearly not something Apple would want their employees doing.
Green imac cracked#
It’s entirely possible that Apple has cracked down on employees doing this since then. The temporary hold on my card was never refunded because they never got a trackpad back, so it worked out just like if I would have bought a trackpad from Apple. I obviously ignored these emails because I didn’t have a broken trackpad. They put a temporary hold on my card and sent an express replacement trackpad, and then I got emails asking me to send my old/broken trackpad back. The person I spoke with was probably willing to bend the rules a bit. So the system will allow an Apple Support employee to order an express replacement trackpad (as if you already have a trackpad and it broke) whether or not a trackpad originally came with your iMac. It seems like they can’t tell what accessories came with your iMac just by checking the computer’s serial number. The way they did it could be important though. I didn’t do or say anything specifically other than just asking to buy a purple trackpad and saying that I couldn’t get one at the time of purchase because my iMac was bought refurbished.
I just started a new chat in iMessage, not from the Apple Support website. I had to try it a couple times but I eventually ended up talking to someone who could get me a purple trackpad.
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